FuneralCE Site Navigation

• Managing Your FuneralCE Account

  • Creating and editing your UserID
  • Creating and resetting your password
  • Updating your personal information

• Ordering FuneralCE Courses

  • How do I order courses?
  • How many credits do I need?
  • When will I receive my course material?
  • What are my payment options?
  • Can I order courses for someone else?
  • How do I use a promotion or voucher?
  • What is FuneralCE's exchange policy?
  • What is FuneralCE's refund policy?
  • Do my courses expire?

FuneralCE Course Completing

• Completing FuneralCE Courses

  • How do I grade my FuneralCE exam?
  • How do I get my certificate of completion?
  • What do I do after I complete a course?

FuneralCE Additional Information

• FuneralCE Website Compatibility and Navigation

  • What web browsers can I use to view courses?
  • Do I need to download special software to view the courses?
  • Are FuneralCE courses mobile friendly?

• FuneralCE Privacy

  • Where do I find FuneralCE's Online Privacy Statement?
  • How does FuneralCE use my email address?
  • How is my personal information used?
  • Is the WebCE site secure?

Corporate Sales

• Corporate Programs

  • What types of corporate programs do you have available?

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Creating and editing your UserID

• In most cases, you can use your email address as your userID. 
• If you did not create your own userID, you will receive a “New Account Creation” email from FuneralCE or your company compliance department, that will provide you with your userID.
• If you forgot your UserID, please call our support services team at 877-332-8480.
  

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Creating and resetting your password

• Passwords need to be at least 8 characters long and must include at least 1 letter and 1 number.
• You can reset your password online, using FuneralCE's password recovery instructions located on the “Sign In” page, or by calling our support services team at 877-332-8480.
  

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Updating your personal information

• You can update your personal information in your account, by signing in and going to the “My Profile” page.  
• If you want to change your name, please contact our support services team at 877-332-8480.  Please note, your name should match the spelling on file for your license.
  

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How do I order courses?

Instructions for Ordering Online:

• Go to the “Course Catalog” and select your state and license type.

Instructions for Ordering by Phone:

• To speak to a support services representative, call 877-332-8480.
  

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How many credits do I need?

The number of continuing education credits or pre-license training hours you are required to complete vary by state and professional license/designation. To find more information on your required continuing education and/or pre-license training hours, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
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When will I receive my course material?

Online course material will be available immediately on your "My Courses" page in your student account.

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What are my payment options?

• We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.
• To pay by check or money order, please pay to the order of FuneralCE, a service of WebCE, and mail your payment to:
  FuneralCE
  12222 Merit Drive, Suite 500
  Dallas, TX 75251

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Can I order courses for someone else?

• Customer accounts must be created using the same name and personal information as the professional completing the course. 
• If you wish to place multiple orders with one credit card, please contact our support services team at 877-322-8480.

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How do I use a promotion or voucher?

Go to the course catalog, and select your courses. Go to the shopping cart, and enter your promotional coupon or voucher number in the “Additional Discounts” box. Click “Apply” to see the discounted price.
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What is FuneralCE's exchange policy?

If you are not satisfied with your course and want to exchange it for another course, please contact our support services team at 877-322-8480.  Completed courses cannot be exchanged. 
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What is FuneralCE's refund policy?

For refund information, call our support services team at 877-332-8480.
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Do my courses expire?

• You have 12 months from the date of purchase to complete your courses. If you are unable to complete them within that time, FuneralCE will give you 1 complimentary 30-day course extension, if requested within 30 days of the course expiration date.
• Some specialty courses have expiration dates set by the regulating body, and must be expired on a specific date.  No course extensions will be allowed in those cases.

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How do I grade my FuneralCE exam?

Online exams will be graded immediately upon clicking grade exam on the last page of exam questions.
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How do I get my certificate of completion?

• In most cases, online certificates of completion can be printed immediately upon completion of the course or any time after.
• If your regulating body does not allow online certificates of completion, FuneralCE will email your certificate of completion to the address we have on file.

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What do I do after I complete a course?

To find more information on reporting your course credits and how to renew your license/designation, go to “Course Catalog” and click on the “Requirements” link at the top of the page.
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What web browsers can I use to view courses?

Check the Technical Requirements page for more information.
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Do I need to download special software to view the courses?

No. Our courses do not require any special software or plugins.
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Are FuneralCE courses mobile friendly?

Yes.  FuneralCE's delivery platform is mobile-friendly and courses may be viewed without special plug-ins or browser add-ons. Check the Technical Requirements page for more information.
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Where do I find FuneralCE's Online Privacy Statement?

FuneralCE's privacy statement is located within "Terms/Privacy" at the bottom of the "Home page."
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How does FuneralCE use my email address?

Once you complete an order, FuneralCE will send you a reminder of your login information and an order confirmation for your records. From time to time, FuneralCE or its co-brand partners may send its customers information about products or services related to their profession. FuneralCE may also send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, uncheck the “opt in” box from your profile page. FuneralCE never sells the information we receive from our customers.
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How is my personal information used?

FuneralCE only collects the information that is required to report credit hours and complete your certificates of completion. From time to time, FuneralCE or its co-brand partners may send its customers information about products or services related to their profession.
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Is the WebCE site secure?

Yes. Any time you send or receive personal or credit card information to FuneralCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from FuneralCE will be encrypted. Additionally, the data stored on FuneralCE's computers is secured. We take standard precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
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What types of corporate programs do you have available?

Groups of 50 or more can find more information about our discount, invoicing, voucher and custom course programs on our "Corporate Programs" page.
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