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General Questions

Account Information

Purchasing Courses

Taking Courses

Taking Tests

Getting Results

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What is Self-Study Continuing Education (CE)?

 Self-study Continuing Education courses are correspondence programs completed via online. Since no specific classroom time is required, you must pass a multiple choice exam to assure your state agency that sufficient training time was spent and proficiency was attained.
Back to General Questions section

Is FuneralCE approved in my state and for what license types?

 FuneralCE has courses available for funeral director and embalmer continuing education in ALL states that require continuing education. FuneralCE offers courses for Funeral Directors and Embalmers license types, as well as Combined licenses and Direct Disposers where applicable.
Back to General Questions section

How many CE courses does FuneralCE offer?

 We offer a variety of funeral CE courses. Visit our 'Course Catalog' to see a listing of courses in your state. Course credit hours vary by state. To see the available courses for your state:
  • Click on Course Catalog
  • Choose your resident license state in the pull down menu

    • Back to General Questions section

    How do I set up a User ID and a Password for FuneralCE.com?

     If you are a new FuneralCE user, once you have made your course selections on the Course Catalog, click Process Order.  You will then be prompted to create a new user ID.  If your desired User ID is not already in use by another WebCE customer, you will be prompted to create a password and complete your personal profile.  If the desired User ID is taken, you will be prompted to select something else for your account.  If you need assistance, please call 1-877-332-8480.
    Back to Account Information section

    I forgot my User ID and password for FuneralCE.com, how can I retrieve it?

     If you have attempted to use a User ID and password that does not match the information we have in our system, please follow the online retrieval instructions. If the retrieval process does not work, contact FuneralCE at 1-866-332-8423.
    Back to Account Information section

    Is my personal information safe and secure?

    Yes.   WebCE has taken many precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.  Any time you see an “s” displayed at the end of http://, you are on a secure page.  For example, https://www.webce.com would be a secure site.


    Back to Account Information section

    What personal information does FuneralCE store about me?

     For the purposes of creating certificates of completion and reporting your CE credits to your state department of insurance, FuneralCE must have your full name, address, daytime phone number, and license number. Some states also require the use of your Social Security Number for reporting credits. A credit card will be required to process your order online; however, FuneralCE DOES NOT store credit card information and the card information is entered on a secure and encrypted page. For information about FuneralCE’s Privacy Policy, click on ‘Terms/Policy’.
    Back to Account Information section

    How long does FuneralCE maintain my account information?

     Your entire course history with FuneralCE will be stored and available to you anytime online for a minimum of five years.
    Back to Account Information section

    FuneralCE has several courses available, how do I know which ones to choose?

     To help you select your courses, click on the ‘State Requirements’ link on the left hand side of the screen once you are at the course catalog for your state. The State Requirements will also tell you your state’s rules on repeating courses. Courses approved for special state requirements are specifically noted next to each course title in the course catalog for that state.
    Back to Account Information section

    How many credits are awarded for each course?

    The number of credit hours per course will vary by state. Credit hours will be listed next to each course title on your state’s Course Catalog page.


    Back to Account Information section

    Can I repeat a course?

     Each state has differing rules regarding course repetition. Information on your state’s ruling can be found on the State Requirements page located within the course catalog.
    Back to Account Information section

    Where do I find the state-assigned course numbers for FuneralCE courses?

     Course numbers can be found on FuneralCE’s Certificates of Completion that you will receive upon completion of your courses.
    Back to Account Information section

    How do I order courses for FuneralCE?

     FuneralCE offers four convenient ways to order:
    Ordering Online:
  • Click on ‘Course Catalog’, choose your state.
  • Select your courses by clicking on the title
  • Once you have selected all of your courses, go to checkout and process your order


    • Additional Ordering Options:
  • Phone - Call us at 1-866-332-8423
  • Fax - Send us a fax to 1-972-616-1101
  • Mail - Send your order to: FuneralCE PO Box 850127, Richardson, TX 75085-0127

    • Back to Purchasing Courses section

    Can I order courses for other students under my account?

     Courses must be ordered under the name of the student who is taking the CE course for credit. If you wish to place multiple orders with one credit card, this can be done by calling FuneralCE at 1-877-332-8423.
    Back to Purchasing Courses section

    Can multiple orders be put on one credit card?

     Yes. To place multiple orders and package them together on one charge, call FuneralCE at 1-877-332-8423.
    Back to Purchasing Courses section

    What are my payment options?

     WebCE accepts all major credit cards: Visa, Mastercard, American Express, and Discover. Check payments can be made by phone or by mail.
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    Back to Purchasing Courses section

    How do I receive a receipt?

     For online purchases, you may print a complete itemized invoice of your CE purchase from the website. To print an online receipt:
  • Sign In with your User ID and Password
  • Click the ‘Orders’ link on the left menu bar and choose the order number
  • Print the Proof of Purchase from your order summary.

    • Back to Purchasing Courses section

    What is FuneralCE’s refund policy?

     If you are not completely satisfied with your order, call FuneralCE’s Customer Service Department at 1-877-332-8423 or send email to info@funeralce.com for a product exchange or refund.
    Back to Purchasing Courses section

    What course delivery options are available for FuneralCE?

     FuneralCE courses are available in an Online format only.
    Back to Purchasing Courses section

    How do I find the price for FuneralCE courses?

     Go to the Course Catalog page to see the individual course prices before discounts and bundle package pricing. Our bundle package pricing significantly reduces your cost per CE course. To qualify for the bundled discount all courses must be ordered at one time and for one agent. Details on bundled discounts are explained at the top of the course catalog for each state.
    Back to Purchasing Courses section

    What is the difference between “price before discount” and “bundled pricing”?

     The “price before discount” is the individual course price to be paid if you select ONLY that single course for your order. “Bundled pricing” gives you a discounted price if you order multiple courses at one time. When you order multiple courses at the same time the bundled price discount is automatically applied at checkout. All courses must be ordered at one time and for only one student. Prices before discount and bundled pricing do not include state filing fees or books and shipping if they apply. Some specialty courses are not subject to the bundled package discounts.
    Back to Purchasing Courses section

    Are there any fees not included in the course price?

     No. The course price includes the course as well as all grading and certificate fees.
    Back to Purchasing Courses section

    How do I use my promotional coupon number to receive the discounted price?

     To use a FuneralCE coupon:
  • Go to the ‘Course Catalog’
  • Select all the courses you need for your license renewal
  • Go to the checkout screen Enter your promotion number in the box provided prompting you for your voucher or promotion numbers
  • Click the ‘Apply’ button to see the discounted rate.

    • Back to Purchasing Courses section

    Do my courses expire?

     You have 12 months from the date of purchase to complete your courses for credit. Courses will expire after that time. Your expiration date will be listed in your online account.
    Back to Taking Courses section

    Can I exchange a course I have ordered?

     Yes, FuneralCE will exchange courses at no charge. Course exchange can be done by calling 1-866-332-8423.
    Back to Taking Courses section

    If I choose online delivery, how do I access the FuneralCE course material?

     Online courses will be accessed by logging into your account from the Sign In link with the User ID and password you established or were given by one of FuneralCE’s call center representatives.  After signing in, simply click on the course title you wish to begin from the Available Courses menu on your FuneralCE Course Status page. 
    Back to Taking Courses section

    Will the course material be e-mailed to me?

     No. Online course material will be accessed through the Internet by logging into your account each time. FuneralCE will e-mail you a reminder of your User ID and Password for online access.
    Back to Taking Courses section

    Can I print my online course material?

     At this time you cannot print the material. You will have the option in your courses to save notes and print those before you begin your exam. The exam will only be available online.
    Back to Taking Courses section

    Do I have to review my online course all at once?

     No. Online course material can be accessed through the Internet. WebCE will e-mail you a reminder of your User ID and Password for online access.
    Back to Taking Courses section

    What is a passing score?

     All courses being taken for funeral CE credit must be completed with a passing score of 70% or higher.
    Back to Taking Tests section

    Are the exams timed?

     No, the exams are not timed.
    Back to Taking Tests section

    What happens if I do not pass my exam?

     If you do not pass an online exam, the system will automatically give you the opportunity to retest online. All retests will contain a different set of test questions from your original exam.  FuneralCE offers unlimited retakes, and there is no charge for additional test attempts.
    Back to Taking Tests section

    How many questions are on the exam?

     Exams typically contain 25-50 questions. The length of exams will vary by state and credit hours awarded. Some exams will be more than 50 questions if required by your state or 3rd party authority.
    Back to Taking Tests section

    How do I get access to my online exam?

    Online course and exam materials are available immediately after payment by logging into your online account. To access the exam for a specific course, click on the course title under “Available Courses”. Select “Online Course & Test” and your exam will be located at the bottom of the table of contents.
    Back to Taking Tests section

    Do I have to complete the exam in one sitting, or can I leave the exam and come back later?

    Open book exams can be paused at any time.
    Back to Taking Tests section

    If my internet connection is lost, will FuneralCE save my answers?

    Yes. The online system will remember the answers for any test pages completed prior to the loss of connection.
    Back to Taking Tests section

    Can I print the test?

    No. Online exams cannot be printed and must be answered online only.
    Back to Taking Tests section

    How long does it take to get certificates of completion?

    In most cases, certificates of completion are available to print online. If not, they are mailed within 2-3 business days after online exam completion.
    Back to Getting Results section

    Can I print my certificates of completion from the Internet?

    Online certificates are available in most states, and can be printed immediately upon completion of the course, or anytime thereafter. If your state does not allow online certificates, FuneralCE will mail the certificates of completion to the permanent address on file.
    Back to Getting Results section

    What do I do if I have lost my original certificates?

    FuneralCE maintains your records for up to 5 years. We can create a duplicate certificate of completion. There is no charge for this service.
    Back to Getting Results section

    Does FuneralCE report results in my state?

     Not all states require or want approved CE providers to report your completion information. For those states that do require reporting, we usually send the completion information to the state at least once every 10 business days.
    Back to Getting Results section

    Will I be notified when my hours have been reported to the state?

    Once your courses have been reported, your online account will be updated with the report date.
    Back to Getting Results section

    What web browsers can I use to view FuneralCE courses?

    Most commonly-used browsers can be used to access FuneralCE courses.
    Back to Additional Information section

    Do I need to download special software to use FuneralCE courses?

    No. FuneralCE courses do not require any special software or plug-ins.
    Back to Additional Information section

    Can I access my FuneralCE courses from any computer?

    Yes. FuneralCE’s online courses can be accessed from any computer with an Internet connection.
    Back to Additional Information section

    How do I access my existing FuneralCE account?

     Click on Sign In and enter your User ID and Password. If you have forgotten your password, follow the instructions given online or call us at 1-866-332-8423.
    Back to Additional Information section

    Where do I find FuneralCE’s Online Privacy Statement?

     WebCE’s privacy statement is located within Terms/Privacy at the bottom of the home page.
    Back to Additional Information section

    How does FuneralCE use my email address?

    Once you complete an order, FuneralCE will send you a reminder of your login information and an order confirmation for your records. From time to time FuneralCE or its co-brand partners may send its customers information about products or services related to their profession. Finally, FuneralCE may send you a reminder of your CE requirements the next time your renewal date rolls around. If you do not wish to receive these messages, you simply uncheck the “opt in” from your profile. FuneralCE never sells the information we receive from our customers.
    Back to Additional Information section

    How is my personal information used?

    FuneralCE only collects the information that is required to report hours to the state or for your certificates of completion. From time to time FuneralCE or its co-brand partners may send its customers information about products or services related to their profession.
    Back to Additional Information section

    Is the FuneralCE site secure?

    Yes. Any time you send or receive personal or credit card information to FuneralCE, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from FuneralCE will be encrypted. Additionally, the data stored on FuneralCE’s computers is secured. We take standard precautions in seeking to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.
    Back to Additional Information section

    What is FuneralCE’s mailing address?
    If mailing US mail please send to:
    PO BOX 850127

    Richardson, TX 75085-0127


    If shipping via UPS, FedEX or any other air carrier, please send to:
    1212 E. Arapaho Rd. Suite 200

    Richardson, TX 75081

    Back to Additional Information section

    How do I find out how many funeral CE credit hours I need?

     FuneralCE offers state requirements for each state. Go to the course catalog for your resident state and click on “State Requirements,” which will appear as a link in the left menu bar.
    Back to Additional Information section

    How do I find my license number and renewal date?

    Your license number should be located on the information received from your state. In some states, the license number is also your social security number. If you do not have a renewal date, use your CE compliance date.
    Back to Additional Information section
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